FAQ

• 1. Do I need to create an account in order to place an order?

  You cannot place an order on Nutrifit Kitchen without creating an account. 

• 2. Can I order to several different addresses in one week?

  Yes, you can, but you have to place separate orders for each address. In this case you can add new shipping address in your shopping cart. 

• 3. Can I delete or edit the shipping addresses in my profile?

  No, you cannot. You can only add new addresses in your account. For administrative reasons, only our customer service staff can delete or modify the addresses.

• 4. Is there a minimum order amount? If there is, how much is it?

  There is no minimum order amount regarding the quantity of meals. You can order even only one meal if you like.

• 5. How often does the menu change?

  Our kitchen has a 4-week rotating menu. We change the entire menu twice a year, but we may change some meals in the meantime due to seasonal products and to take into account customer demand and feedback.

• 6. How much does the delivery cost?

  The prices of the foods include the delivery cost and no additional delivery charges are added.

• 7. Until when can I place an order?

  If: 

  • ordering for Monday – you can place your order until Friday 12 pm
  • ordering for Tuesday – you can place your order until Sunday 9 pm
  • ordering for Wednesday – you can place your order until Monday 9 pm
  • ordering for Thursday – you can place your order until Tuesday 9 pm 
  • ordering for Friday -  you can place your order until Wednesday 9 pm

   

  IMPORTANT! Order deadlines may differ from the above on holidays.

• 8. When will I receive my order?

  Our courier partner delivers the orders between 7 am and 2 pm on every weekday. If you have a special request regarding the delivery time, please let us know in the “Comment” field when placing your order. The courier will take into account the request and will try to fulfil it as far as possible. 

• 9. How should I eat my food?

  Put the food with foil in a microwave oven for about 2 minutes. The foil prevents the food from drying out during heating.

• 10. What addresses does Nutrifit Kitchen deliver to?

  Our courier partner delivers to nearly 350 addresses in Hungary. If you don’t know whether we deliver to your address, you can check it on the home page. The Shipping Address Checker will tell you whether your address is on our delivery list or not.

• 11. How long can I cancel my order?

  The deadlines for cancelling and changing your order are the same as the deadlines specified in the order conditions. See point 7 for the order conditions of the week. 

• 12. Where can I cancel my order?

  If you want to change or cancel your order, please contact us. 

   

  Administration: 7 am - 2 pm on weekdays

  Phone number: +36 1 210 96 20 

  E-mail: info@nutrifit.hu 

• 13. Can I cancel or change only one item when want to cancel or change an order?

  Yes, you can. We can change or cancel items in your order as well. However, you cannot change or cancel your order on our website. 

• 14. How do I get back the price difference arising from the cancellation?

  If you have overpay as a result of changing or cancelling your order, it will in any event be repaid in cash upon delivery.

• 15. Can I place a company order?

  Yes, you can. If you’d like to have an invoice for a company, enter the billing information in the Shopping cart. Tick the “Company order” check box and fill in “Company name” and “Tax number” fields!

• 16. How can I pay for my order?

  In cash, by credit card and by SZÉP card (MKB, OTP, K&H). 

• 17. Can I pay by SZÉP card?

  Yes. In the shopping cart you have the option to choose a payment method. On our site you can pay for your order with MKB, OTP and K&H SZÉP cards.

• 18. How can I pay if I select cash payment and I order in advance for several days?

  If you select cash payment and you have orders in advance for several days, you will have to pay for the entire order on the first delivery day.

• 19. Where can I find the ingredients and the nutrition facts of the foods?

  You can find the ingredients of the foods by clicking on the information icon (“i”) under the name of the food. 

• 20. Is all of our food gluten and dairy free?

  We always use gluten-free ingredients to prepare our meals, but the kitchen is not hermetically sealed, so cross-contamination can occur.

   

  We replace milk with rice milk and sour cream with vegan sour cream. We avoid vegan cheeses, you may encounter sheep's cheese (feta) in 1-2 dishes. If you have any questions, please contact us at one of our contact numbers! 

• 21. Why do we use food boxes made of non-recyclable material?

  Stocks and fermented vegetables are packaged in bottles with respect to sustainability, but currently we don’t have an environmentally friendly solution for food packaging that is hygienic, keeps the food fresh, and doesn’t soak through. 

• 22. Can I ask the courier to leave my order at my door?

  Yes, of course. But make sure that the cooling chain does not break! If you can't pick up your food in person, the courier can leave it outside the door, so it's a good idea to leave a cool box with ice packs to ensure that your food can survive a heatwave. If this is not done, we cannot be responsible for the quality of the food.